Final Draft Taphouse is dedicated to creating and maintaining a welcoming, unpretentious atmosphere where beer nerds and new beer friends - just starting their craft beer journey, both feel comfortable, welcome and taken care of! We are known for our commitment to community and making connections with people that are long-lasting, and for always providing them with quality, independent, local, fresh craft beer to explore!
Job Purpose: The Taphouse Team Member aka: Final Draft Taphouse Brand & Craft Beer Ambassador will be responsible for exceeding our guests’ expectations by creating an exceptional taphouse experience by providing 5-star service, guiding them through the craft-beer menu and helping them make craft-beer selections, engaging with them about craft beer/craft-beer culture and their ‘story’, promoting an understanding and appreciation of the art/science and culture of craft beer, promoting our unique offerings, and inviting them to be part of our community.
Duties and responsibilities:
· Acknowledge and welcome guests to the taphouse in a warm and positive way where guests feel at home and always welcome.
· Engage with guests to create a 5-star experience by guiding them through our craft beer menu, sharing craft-beer knowledge with them to ensure they choose the best beer selection for them, specialty beers on tap.
· Engage and connect with guests about craft beer breweries/craft-beer culture and learning about their ‘story’, promoting an understanding and appreciation of the art/science and culture of craft beer, promoting our unique offerings, and inviting them to be part of our community.
· Relay information about beer styles and help guide guests through the sensory experience.
· Pour and serve beer correctly
· Prepare food items according to preparation standards with all safety and food safety top of mind
· Adhere to safety, sanitation and responsible alcohol service policies and procedures
· Accurately handle cash and operate the point-of-sale (POS) system.
· Prepare to-go beer including online orders.
· Change kegs and update POS and Untappd menus
· Perform opening and/or closing duties for the taphouse
· Sweeping/mopping of floors, cleaning of windows, tables, chairs, bar area, kitchen, sinks, etc.
· Maintain cleanliness of bathrooms before, during and after shifts, ensuring all supplies are fully stocked
· Remove garbage and recycling.
· Answer guests’ questions and/or concerns and confidently works to resolve customer issues/complaints.
· Monitor the actions of guests on a continuous basis to ensure safety; addresses any issues directly, then reports any potential issues to management
· Follow all safety procedures and SOPs and wear safety, personal protective equipment (PPE) when required
· Willingness to perform other tasks as requested.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Be a beer enthusiast, passionate about craft beer
· Have a positive attitude and outgoing personality with excellent communication skills
· Be at least 21 years of age
· Ability to work in a fast-paced environment
· Ability to handle stress with grace. Be kind, under pressure.
· Ability to Be(er) Excellent to Each Other – Kindness, Grace and Respect always to team members, guests, vendors, competitors, oneself, everyone!
· Ability to multi-task and shift priorities with a focus on providing an exceptional guest experience.
· Ability to “talk craft beer” with guests and then shift quickly into “GO” high-volume mode
· Ability and enthusiasm for promoting taphouse events and promotional initiatives
· Guest service focused with the ability to work collaboratively in a team environment
· Be motivated, hard-working, safety-minded and innovative with a commitment to representing and enjoying in the culture and success of Final Draft Taphouse
· Shares common principles/beliefs set forth by taphouse ownership.
· Strong desire to grow professionally with the company and with the team.
· Ability to stand and walk for up to 8 hours at a time
· Ability to routinely lift and move up to 75 pounds
· Ability to bend, stoop, push and pull
· Available to work a flexible schedule, including days, evenings, weekends and holidays
· Have reliable transportation
· Have WA MAST
· Have Clark County Washington Food Handlers Permit
· Have at least Cicerone Level 1 (Certified Beer Server) Certification. Or complete it within 90 days of employment.
Experience: A minimum of 3 to 5 years of experience working in a bartending/serving role. Brewery or taphouse experience preferred. (This is NOT an entry level position).
Job Type: Part-time – Must be available to work 2 to 4 shifts on weekdays and weekends.
Compensation: Pay commensurate with experience, beer knowledge and ability to deliver on the Final Draft Taphouse brand promise.
Benefits: Plentiful craft-beer, food, and merchandise benefits. Cicerone exam fee(s) reimbursement.
Apply by submitting your resume on PoachedJobs.com and share with us why you want to work at Final Draft Taphouse. No walk-ins please.
